Administrator does not get order notifications e-mails

1. Check whether the Notify customer check box is enabled for the desired order status on the Order statuses page. It should be enabled in order to send the notifications both to a customer and to the store administrator.
2. Check whether the administrator e-mail is set up:
   1. Log in to the administrator panel and click on the Settings link on the right.
   2. Click on the Company link in the top box.
   3. Make sure that the administrator e-mail address is entered in the Order department e-mail address field on the opened page.
3. Click on the E-mails link in the same top box and check what method of sending e-mails you use.

If PHP mail is selected in the Method of sending e-mails select box, check whether standard PHP mail function works properly on your site:

1. Create a mail.php file in the root directory of your CS-Cart installation.
2. Enter the following content there:
   

   <?php
   
   $to      = 'order@domain.com';
   $subject = 'the subject';
   $message = 'hello';
   $headers = 'From: your_email@domain.com' . "\r\n" .
    'X-Mailer: PHP/' . phpversion();
   
   $result = mail($to, $subject, $message, $headers);
   print $result;
   
   ?>

   
   where order@domain.com is the e-mail entered in the Order department e-mail address field. And your_email@domain.com is the value of the From field in the test email. We recommend it should be the e-mail of the Order department too as CS-Cart inserts it in the From fields while sending order notifications. Moreover, many hosting companies reject emails if the value of the From field is from some other domain or invalid.
3. Save the file.
4. Launch this script by opening the following link: http://www.your_domain.com/your_cscart_directory/mail.php, where replace "your_domain.com" with the name of your domain, "your_cscart_directory" with the name of the directory where CS-Cart is installed on your server as seen from the Web, e.g 'shop' (if applicable). This test script sends an e-mail from the order@domain.com e-mail address to your_email@domain.com
   1. If you see 1 as a result of launching the script that means that the e-mail was sent properly and standard PHP function works correctly on your server. If the recipient entered in the script did not get the sent e-mail, there may be a few reasons for it. Probably there are some mail server settings that block the letter from receiving. Here are some of these reasons:
      1. Recipient address is incorrect;
      2. Recipient's mailbox is full;
      3. Recipient hasn't entered in the last 3 months;
      4. Message size exceeds the fixed maximum message size that is defined on a server;
      5. The letter is rejected as spam so it could be either put into the "Spam" mail section or simply blocked;
      6. Sender host is in a server black list.
         Please contact your mail server administrator about it.
   2. If you get 0, it means that the standard PHP function does not work on your server. Contact your server administrator in this case.

If SMTP server is selected in the Method of sending e-mails select box:

1. Make sure that you entered the correct information under the SMTP server settings section.
2. Contact your server administrator about the problem with your SMTP server.